Security

Safe Shopping Tips

How do I keep my account information secure?

• Use a different password for each site you visit.
• Do not store your passwords clearly on your computers and phones.
• When using a public computer, uncheck the "remember password" option.
• Your passwords should have a minimum of 8 characters including upper and lower case letters and numbers.
• Share your personal information in a limited and careful manner on social media.
• Change your password periodically.
How do I keep my devices secure?

• Protect your mobile phone with a biometric method such as PIN or fingerprint.
• Install the applications you install on your mobile phone from the official application repositories.
• Avoid installing software you don't need or from unverified sources.
• Disable hotspot connections when you're done.
• Use a strong password, even if it's your home computer.
• Install your computer's software and security updates in a timely manner.
• Use the most up-to-date version of the web browser you are using.
• Have up-to-date antivirus software on your computer.
• Make sure the network you are connecting to has the correct wifi connection.
• Change the default passwords you use with wireless network modems.
What should I know about fraudulent posts?

• By using the name and logo of Hepsiburada; Never respond to e-mails and SMS that request your personal information, credit card and account information, passwords.
• Do not rely on advertisements and announcements or various promises made for fraudulent purposes through fake websites and social media accounts, or by creating the impression that Vivento is being sought.
• Vivento does not require a password for any transaction by phone or e-mail. Do not share your password and password with anyone.
• Be suspicious of any email that promises an unreasonably good deal, asks you to act immediately, contains attachments or links, or asks for personal information.
• Do not open or reply to links from people you do not know.